Privacy Policy
Effective Date: 2025-01-01
At Texas Center Wellness, we appreciate your confidence, and we are dedicated to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we gather, use, disclose, and protect information when you visit our website (www.texascenterwellness.com), communicate with us, or receive services at our clinic in Austin, Texas. By accessing our website or utilizing our services, you agree to the practices described below.
1. Information We Collect
We may collect both personal information and health-related information when you interact with us:
- Personal Identifiers: Name, date of birth, address, phone number, email.
- Health Information: Medical history, current conditions, prescriptions, treatment details.
- Payment Information: Billing address, insurance data, payment card details.
- Digital Information: IP address, device type, browser data, and cookie usage.
2. How We Collect Information
- Directly from you: Appointment scheduling, forms, consultations, and communications.
- Website interactions: Contact forms, newsletter signup, online booking tools.
- Third parties: Insurance providers, labs, and healthcare partners.
3. Use of Information
- Delivering personalized healthcare and wellness services.
- Communicating about appointments, follow-ups, and treatment options.
- Processing payments, insurance claims, and verifying coverage.
- Compliance with legal and regulatory requirements.
- Improving website performance and service offerings.
- Sending newsletters and promotional content when opted in.
4. Sharing and Disclosure of Information
Texas Center Wellness does not sell or rent your information. We may share information only when necessary:
- Healthcare providers: For coordinated patient care.
- Insurance companies: To process claims.
- Service providers: Secure data storage, payment processing, website hosting.
- Legal requirements: Court orders, subpoenas, regulatory requests.
- Emergencies: To protect your safety or the safety of others.
5. HIPAA Compliance
As a healthcare provider, Texas Center Wellness follows the Health Insurance Portability and Accountability Act (HIPAA). This ensures confidentiality, integrity, and security of your Protected Health Information (PHI). You may request access, corrections, and disclosure records as permitted under HIPAA.
6. Data Security
- Encrypted electronic records and secure servers.
- Restricted access to sensitive data for authorized personnel only.
- Routine security monitoring and vulnerability checks.
While we take strong measures to protect your data, no system is completely secure. We recommend safeguarding your login details and avoiding unsecured networks.
7. Cookies and Website Tracking
Our website may use cookies to:
- Analyze site traffic and user behavior.
- Optimize navigation and functionality.
- Personalize content for returning visitors.
8. Your Privacy Rights
- Request access or corrections to your personal/medical data.
- Request restrictions on certain uses or disclosures.
- Opt out of marketing emails anytime.
- Request a portable copy of your data when applicable.
9. Children’s Privacy
We do not knowingly collect information from children under 13 without parental consent. If unauthorized data collection is discovered, it will be removed promptly.
10. Third-Party Links
Our website may include links to external websites. Texas Center Wellness is not responsible for their privacy practices, content, or security.
11. Changes to This Privacy Policy
Policy updates may occur due to legal changes or business operations. Updated versions will include a revised Effective Date. Continued use of our site or services constitutes acceptance.
12. Contact Information
Texas Center Wellness
12812 Hacienda Ridge
Austin, TX 78738
Phone: (512) 580-3244
Email: info@texascenterwellness.com